TTS/ISO 10001:2008

Quality Management - Customer Satisfaction - Guidelines for Codes of Conduct for Organizations

Subject Area Quality
Year of Declaration 2008
Status Voluntary
ICS Number 03.120.10
Stage Current
Number of Pages 18
Price Available on request

Scope of this Standard

Provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. It is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations. It is intended for use by organizations regardless of type, size and product provided, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses. It does not prescribe the substantive content of customer satisfaction codes of conduct nor does it address other types of codes of conduct, such as those related to the interaction between an organization and its personnel, or between an organization and its suppliers. It is not intended for certification or for contractual purposes and it is not intended to change any rights or obligations provided by applicable statutory and regulatory requirements.

Legal Notice of Declaration: